StarWATCH®
StarWATCH®, a Network Efficiency as a Service (NEaaS) model for the mid-market enterprise, is a blend of proactive, high-touch network engineering services and processes; all delivered for the purpose of assisting our customers in keeping their networks up and operating at maximum efficiency.
Maximize Uptime – Optimize Performance
Customers covered by StarWATCH® know that they are working with a technology partner who is proactively involved with their network while utilizing daily services and processes designed with the intent to ‘drive their IT Environment to operate at 100% efficiency.’
Network
Efficiency Reporting
The NEI is designed to provide IT management personnel with a report of how efficient their IT environment performed the preceding week.
Critical Device
Maintenance
Our engineering team insures that the devices critical to the efficiency of your IT environment are in an optimized operating state.
IT Metrics
Baselining
With this data we can make informed judgments on monitoring and measuring the efficiency of the StarWATCH® customer’s IT environment.
Staff
Augmentation
In the event of a temporary staffing emergency, we can assist in filling the gaps with very capable engineers already familiar with your network.
Critical Metrics
Monitoring
After StarWATCH® establishes your efficiency baselines, we selectively monitor critical metrics.
Network
Efficiency Tracking
If the corrective action will be disruptive, we alert you while taking the most appropriate action.
Critical Device
Management
We review your configurations to insure they are optimized. We also take responsibility for basic configuration changes.
We Are With You Every Step of the Way
Our engineers and consultants will setup, monitor, and maintain the software with aggressive SLAs and guarantee fundamental access never fails. We will even strategically align future software integration with our own software provision, our priority furnishing a secure system with effortless controls.
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